TERMS OF SALES

PREAMBLE

The online sales site Kyoto Kitsune is edited and is the property of Kistune Japon (Kyoto Fu Shi Kyoto, Fushimi Ku).

The customer acknowledges having read, at the time of ordering, special conditions of sale stated on this page and expressly accept them without reservation.

Thus any order validated by Kyoto Kitsune indicates that the buyer has validated the conditions below.

These general conditions of sale govern the contractual relationship between Kyoto Kitsune Shop and client, both parties accepting them without reservation.

The Parties agree that these Terms exclusively govern their relationship.
Kyoto Kitsune reserves the right to change the Terms punctually. However, the conditions will be those in force on the date of the order by the Buyer.

Kyoto Kitsune agrees to comply with all the provisions of the Consumer Code relating to distance selling.

The conditions set out below shall be subject to Japanese law.

I. PRODUCTS

All items sold on Kyoto Kitsune are bought and shipped from Japan. They are for the Japanese market and therefore meet the standards and legislation in force in Japan.

In most cases the information and usage tips listed on the packaging are in Japanese only.

We mainly use pictures made available by manufacturers or distributors. The final object may be slightly different pictures.

So photographs illustrating the products do not enter the contractual field. If errors occur, shall in no case, the responsibility can not be engaged Kyoto Kitsune.

Products may vary slightly in the picture

The products presented on the site are valid while stocks last. We reserve the right to change the range offered based on constraints related to our suppliers.

If the proposed articles are unavailable, we will notify the customer by email as soon as possible.

In case of unavailability and if Kyoto Kitsune can provide quality and price equivalent article, the purchase will be canceled and we will make an immediate refund

Kyoto Kitsune can not be held responsible for the shipment of products for which there are laws or restrictions on the importation into the country of destination.

When in doubt, it is the responsibility of the buyer to ensure that the importation of these products is authorized by the legislation of the country of destination.

Kyoto Kitsune can not be held responsible for the consequences of improper use of products sold and all possible adverse reactions (allergy ....)

II. PRICES AND TAXES

The prices displayed on the page of the products are indicated in euros, US dollar or yen depending on the selected currency.

They do not include participation in shipping costs. Shipping charges will be clearly displayed during the buying process, before payment.

The price indicated in the order confirmation is the final price without duties in strengths in the customer's country.

The final price includes the price of products and the costs of packaging and transport.

We reserve the right to change prices at any time. But we are also committed to applying the current rates that have been communicated to you upon your order.Our prices are based on the yen, so depending on the daily rate change our prices may vary.
Your package may be subject to customs duties and / or duties upon entry into the country of delivery.

Customs duties and taxes are not included in the price and are the responsibility of the buyer.

Kyoto Kitsune can not predict whether a package will be subject to these taxes, and therefore can not be held responsible for the application of customs duties and / or import taxes on the parcel.

III. ORDER

All orders made on the Website, following the instructions provided on the website for this purpose.

The information stated by the buyer during the order taking or identification are undertook by him.

In case of error in the address of the recipient, Kyoto Kitsune can not be held responsible for a problem of delivery or failure to deliver the product or products.

The minimum order is 15 euros excluding postage.

All products on our online store are in stock in warehouse or, in some cases, with our supplier.

However, it can happen during a command that a product is not immediately available due to a system data update error.

In this case, we inform the customer promptly of the time required to supply the product. We allow the customer to chose to accept the additional time or to request the cancellation and refund of the order.

IV. PAYMENT TERMS

Payment is in Yen, Euro or US Dollar (depending on the means of payments). All transactions are secure and encrypted. We do not store any data on your payment card. The payment methods are:

-HIPAY : Payment through a hipay account or by credit card ( you do not need a Hipay account to make a payment by bank act )

-PAYPAL: only available for customers with a PayPal account

The order validated by the customer will be considered effective only when the payment centers concerned have given their consent.

In case of refusal, the order will be canceled and the customer notified by email.
Furthermore, Kyoto Kitsune reserves the right to refuse any order from a customer with whom there is a dispute.

V. DELIVERY

Kyoto Kitsune can send packages all over the world. If your country does not appear when choosing the delivery address, thank you for contacting us.

Upon receipt of your payment, the order is processed and shipped within 24 hours minimum to 4 business days maximum.Packages prepared are then supported by the carrier at our premises.A shipping confirmation email will be sent.

Sending can be done by different carriers. The delivery method is selected by the customer when purchasing.

It is the responsibility of the buyer to provide the exact address of delivery. No refund of shipping charges will be made in case of return of the parcel by the carrier due to invalid or incomplete address.

No refund of shipping charges will be made in case of return of the parcel by the carrier for failure to claim the package

All orders are sent from Kyoto, Japan by Japan Post and EMS (customer choice when buying, before payment).

The package weight is automatically calculated based on the content of your cart and shipping costs are calculated automatically.

There are no sending on Saturdays, Sundays and Japanese holidays.

The delivery times indicated are average times and are only given as an indication. Responsibility for Kyoto Kitsune can be incurred for exceeding these time limits.
For more details see delivery terms

All items are shipped with my name as the sender, not the site, over the customs declaration will mention "gifts". By both measures, the probability that your package is verified, is reduced.

VI. CONDITION OF RETURN FOR LOST OR DAMAGED GOODS BY THE CARRIER

If you choose a shipping method followed with insurance we will refund your purchase after the investigation of the carrier.

It can takes several weeks. No refund or recourse will be possible in the case of a package shipped to SAL because it is neither monitoring nor insured.

In the event that on receipt of the order, the content is damaged, the client must establish a finding of damage to the service provider responsible for the delivery of the package.

Then the client must contact Kyoto Kitsune within 3 days of receipt of the package (the delivery date indicated on the Japan Post website searchable through tracking number of the package is authentic) and reship the item damaged within 7 days.

Any claims made after this deadline will not be accepted.

Kyoto Kitsune reserves the right to request product photos before accepting the return.

Products must be returned in the condition in which you received them, returned products must be in suitable packaging conditions.

Kyoto Kitsune replace the articles in question and reimburse the customer for expenses incurred for the return of the damaged objects via PayPal or bank transfer depending on the payment method used in the order provided only if  the carrier validates its responsibility

Products returned postage due or against-refunding will be refused

The buyer has to check the content with the carrier before taking delivery of the package.

Kyoto Kitsune won't make the exchange of a broken or damaged item during shipping if you accepted the package in bad condition.

VII RETURN POLICY AND CANCELLATION

In case of dissatisfaction, the customer has 7 days after receipt to make a claim for a refund or exchange control Any request for referral must be made by email to contact@kyotokitsune.com.

This e-mail must include the reason for the return and the order number. The shipping costs will not be reimbursed, and return costs are taking by the customer.

The returned product must be in new condition, in original packaging.

You can cancel your order and get a full refund if your package has not been sent.Thank you to contact us quickly, packages were usually sent within 24 hours after purchase.

In case of return of the parcel due to non-payment of taxes and customs fees, we refund the amount of products in your order. Shipping costs are not refundable.

Following a refusal of delivery or delivery impossible after a certain time, it may destroy by carrier. In this case, a refund of the order is not possible.

Refunds, from Kyoto Kitsune, will be made within a maximum period of 7 days after receipt of goods in the event of a return, following the same payment method as that performed when ordering.

VIII. APPLICABLE RIGHT

Kyoto Kitsune company is subject to Japanese laws but strives to meet the demands of all our customers.
In case of problem or complaint, customers can contact us to find an amicable solution.

IX. INTELLECTUAL PROPERTY

The site is the property of Kyoto Kitsune in its entirety, and all rights relating thereto. Reproduction in whole or in part, is always subject to the authorization of the owners.

Thus, no material from the Website may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way whatsoever.

However, it is possible to download a copy of the documents on a computer for the personal use of the Purchaser and only for non-commercial purposes, provided that the User does not modify the information contained and it keeps intact all copyright and other proprietary notices.

The modification of these documents or their use for another purpose constitutes an offense of intellectual property rights of Kyoto Kitsune.

The User who has a personal Internet site and wishes to place, for personal use on his site a photo of one of our products and a hypertext link directly to the Website,
must request permission to Kyoto Kitsune. It will not be in any case an implicit affiliation agreement.

However, any hypertext link to the Website using the technique of framing or in-line linking is formally prohibited

In all cases, any link must be removed on request from Kyoto Kitsune.

IX. PRIVATE LIFE

The buyer has the right to access and correct personal data.

Kyoto Kitsune undertakes not to disclose the personal information of its customers

The information collected are used only for preparing and sending your orders and to provide a better experience when visiting our website with, for example, product recommendations.

At no time Kyoto Kitsune may collect information about your credit card.